Webkul Helpdesk Support‑UVdesk

This is one of the best Helpdesk & Knowledgebase platform for small-medium sized business. It lets you integrate all crucial channels into one platform and you can automate many tasks which takes 2 people work time for me. They are fast at responding. I recommend UVdesk if they continue to support as they do now.

As a startup store looking to get a good start with customer service, this was the obvious choice because of the great offerings even on the free plan. The free version does not come with all the goodies, but gets you an excellent baseline ticketing tool and storefront widget which should be enough to get you started.

I love this App! The features are Awesome and there is so many! the price beats every other app in the Shopify Market. I had to contact customer service to an error made from my end and they gave top support and ensuring that my site was up and running again and maintained contact at all times. 5 Star all round for the Team at UVDesk! Thanks Guys! :)

I highly recommend UVdesk. The features are great and the ticket system keeps me organized with customer inquiries, exchange requests, etc. The customer service team is great and if I ever need help or there is a glitch in the system, they attend to it right away. This is a great Helpdesk for a great price!

We're extremely happy with UVDesk so far. The ability to manage multiple stores and marketplaces is worth its weight in gold. None of their competitors have this capability. The support team is very responsive and some of the best I've worked with as compared to other software companies (helpdesk and non-helpdesk software). We look forward to finally streamlining our customer service operations with UVDesk.

Still new to the program but customer service and help has been brilliant, i had a lot of questions and lots of help requests that were all done for me almost instantly. So 5* support and a ticket system at a great price point for our store..

It is really a sophisticated app, and the customer service and relation is very fantastic and prompt

WOW! From day 1 we've been using a suite of WebKul apps. The Apps are great but the customer support is even better. This UVdesk app is super simple to use, in no time I was able to install and configure it. I ran into 1 issue, messaged WebKul support through the UVDesk app and they fixed it.

This app is quite easy to use and the live support very helpful. Looking for the Live chat function add into this app.

Among some of the apps that we considered this one integrates various functionalities like a Knowledge Base, FAQ Section, and Customer Support Messaging that made it a great package. The support is very kind and helpful, we worked with Himani who help us get set up. I give it four stars because it lacks some Branding flexibility that should be a standard in some functions, like the ability to add an image in the knowledge base banner or customize the bubble icon which is always present on the front end. Hopefully, they can add these as functionalities.