Hextom AI Translate & Currency

UPDATE: Excellent customer service! Worked with Karen, who seemed friendly and willing to help. Eventually, we got the issues solved. They also added automatic (not AI) translation of items which are repeated multiple times, so no manually translating each one. Huge timesaver! Love this app and the team behind it! They even worked with Shopify to make a small part of the hard code editable. Make sure you sync your store (may take a few minutes) if you add pages (like new product) and want to translate them. Very useful and easy to use!

I used this app so convenience and efficiency for our customers to change their country currency! Recommend!!!!

There are just better options out there, the app is not easy to use, to be honest one of the most difficult to use apps I have been using since years now. And they don't have a live chat function which is standard for most apps and also your competition. This is not the cheapest option and the service is just bad compared to other apps, answering every now and then to an email is just not enough to perform good long term on Shopify. I am sorry to tell you, but you are one of the few apps I am really disappointed about.

Sadly, giving a one-star rating. 1) There is no live support. Super frustrating having an issue and having to wait for an email response without knowing how long it might take. 2) Search functionality is very limited. You can only see "translated," "non-translated," or "all" content. Need to filter a particular metafield called myfields.example? Bad luck. You'll need to go through one of the categories mentioned before. And they don't even show the metafield name. 3) The app presents bugs, such as product images not showing. 4) It does not show all values. For example, when checking a product, I'm missing quite a few metafields the product has. They simply are not on the list. All in all, I'm a big fan of Hextom bulk product edit, but this app does not make the cut. I will be asking a refund and finding a better solution.

This the app if you want to expand your business into the Europe market.

Still trying it out, works quite fast, no complaints only time will tell, but I totally support all the other reviews. and I'm looking forward to working with you.