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Shopify Inbox

by Shopify

4.65,465 reviewsFree
Chat

An AI sales associate for your online store Inbox puts an AI-powered sales associate on your storefront. Buyers can ask questions and get help finding the right products from your catalog. When buyers sign in with Shop, your Inbox agent can personalize replies using their preferences and purchase history from across Shopify. Run Inbox with or without the agent. Inbox learns from your catalog, policies, and store content while you control its tone, style, and rules. Inbox puts an AI-powered sales associate on your storefront. Buyers can ask questions and get help finding the right products from your catalog. When buyers sign in with Shop, your Inbox agent can personalize replies using their preferences and purchase history from across Shopify. Run Inbox with or without the agent. Inbox learns from your catalog, policies, and store content while you control its tone, style, and rules. more Your Inbox agent helps shoppers from the first click. Connects to your catalog, inventory, and policies with zero setup. Set your agent’s tone, style, and rules so every reply sounds on-brand. Rate chats to train your agent. The more you rate, the sharper it gets. Built-in analytics: orders assisted, buyer satisfaction, and more.

View on App Store
Strength Score
ReviewsRatingBFSCategoriesKeywordsDeveloper
55/ 100
Strength Score
Rating distribution
  • 5 stars
    807
  • 4 stars
    78
  • 3 stars
    31
  • 2 stars
    12
  • 1 star
    72
Reviewer regions
  • United States
    309
  • United Kingdom
    68
  • Canada
    55
  • Italy
    49
  • France
    46
  • India
    36
  • Australia
    35
  • Germany
    35
Usage duration
  • Over 1 year using the app
    86
  • Over 2 years using the app
    57
  • About 1 year using the app
    51
  • Over 3 years using the app
    46
  • 3 months using the app
    44
  • Over 4 years using the app
    39
  • Almost 2 years using the app
    34
  • About 2 years using the app
    31
Rank

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Daily Change Log

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Competitors

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Stores using this app

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Pricing

Pricing details aren't available yet — see the Shopify App Store listing.

Details
Listed on Shopify
August 14, 2019
Tracked by Applora since
February 27, 2026
Languages
English, French, German, Italian, Japanese, Portuguese (Brazil), Spanish, Chinese (Simplified), Chinese (Traditional), Czech, Danish, Dutch, Finnish, Korean, Norwegian, Portuguese (Portugal), Swedish, Thai, Turkish, Vietnamese, Polish
Works with
Shopify Admin, Online Store
Reviews (6,169)
  • Wiipurin Korsetti5
    Finland·October 3, 2020

    Just establishing my webstore and figuring out all the necessary apps that make the customer experience fabulous

  • Ancient Smithy4
    Ukraine·July 29, 2021

    Hello In my store I use Prefix order. This application can't recognize all order numbers because I use Prefix. How to fix it?

  • Acrylstifte Shop1
    Germany·November 4, 2021

    Hello, I can't uninstall this app. I was in the testing phase and I want to use it later but I can't uninstall it :( It's not visible in the Shopify Apps. How can I remove it?

  • Ozark Home1
    Australia·January 9, 2022

    Fix the (1) Google issue, how hard is this as it is delveoped by Shopify. Other than that it is a decent app

  • vidlogix5
    United States·February 11, 2022

    I'm going to go out on a limb here and rate this app 5-stars because it holds enormous potential. Here is a list of low-hanging fruit for Shopify: 1. I can't add link titles to FAQ; 2. I can't launch live chat when users click a button or link; 3. Add support for inbound emails.

  • Naukewe Chile5
    Chile·February 12, 2022

    Incredible app! A must-have for every business. It's incredible how it gets leads every day, the mobile app is excellent too.

  • WILDHOOD store5
    Germany·February 23, 2022

    easy to use, integrates perfectly in our shopify shop with customer info, discounts and product links within the chat and more

  • Minihomy5
    United States·March 9, 2022

    First of all, thank you for developing such a beautiful application. Being in warm communication with our customers pleases both us and our customers.

  • onlybrown4
    Singapore·July 27, 2022

    Easy to use! Able to answer customers enquiries without having to leave the Shopify platform. Would love to see more free customisations. Tq again Shopify for making our lives easier! :) onlybrown.com - Men's Fine Leather Goods & Accessories since 2011

  • timekillingtimeclothing-ecaa5
    United States·September 8, 2022

    great service and options even though that i struggled in the beginning but little by little im getting there

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